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Cause 1 : The NCyclo dongle is not inserted.
Solution 1 : Insert the NCyclo dongle if you have not done so.
Solution 2 : Check if you have inserted the dongle of some other Cadem product by mistake.
Cause 2 : The NCyclo dongle driver is not installed.
Solution 1 : Install the dongle driver from the product CD.
Cause 3 : The dongle driver installed does not match the Operating System.
Solution 1 : Unistall the dongle driver and install the correct one on the product CD.
Cause 4 : An NCyclo dongle and another Cadem dongle are inserted together.
Solution 1 : Remove the other dongle and insert it again.
Solution 2 : Use only one of the products at any given time.