Technical Support

Policy on technical support

Requesting technical support

Technical support is available for the current version (v10.0) and one previous version of the software. Users must login tech support requests at www.cadem.com/helpdesk. Helpdesk will enable the user to seek support and track the progress of their requests. Technical support services are available from 9:00 AM to 6:00 PM Monday through Friday excluding public holidays. All tech support will be provided online via email, phone or the Internet; no onsite visits will be made.

Online technical support

Most problems can be resolved by remote support through email, phone and remote support Internet tools like Teamviewer. For receiving support though the Internet Teamviewer freeware download your copy from www.teamviewer.com , user must have internet connection on the PC where the application is installed.

Onsite technical support for INDIA only

If the technical support issue requires an onsite visit to resolve it, then Cadem engineers can visit the user’s factory at pre-arranged date. Charges for   onsite technical support are shown below. The charges include boarding, lodging and local travel. These rates are non negotiable. Since, air fares are unpredictable, rates applicable at the time of travel will be applied. Charges will have to be paid in advance.