Technical support center

If you are installing the dongle on a fresh PC.
Download dongle driver for Windows®2000 / XP

If you have upgarded the software version.
Field upgrade procedure

Download ready to use DNC information for NCnet
• DNC knowledge base for more than 100 CNC systems
• ASCII characters
• What is an Optical Isolator
• RS-232-C signal information

Postprocessors

All registered versions come with a host of postprocessors. Additional posts will be provided to you on chargeable basis. We charge USD 199 for making a new post. To order a new postprocessor click here.

Annual technical support contract

Buy Annual technical support contract - $600
For corporates and companies who are unable to order tech support incident by incident, we can offer the convenience of a annual technical support contract. This covers unlimited number of tech support incidents CAPSmill and CAPSturn whenever you need. Support will be provided to you over email, fax or phone. However, this does not cover making new postprocessors. The charges for annual technical support contract is USD 600.

Single incident tech support system

Buy a Single incident tech support coupon for CAD/CAM - $40
CADEM is commited to provide full technical support to all its registered users to help them make best use of our products. When you buy online you are automatically elgible for free tech support over email, fax or phone for 90 days from date of purchase. You will be required to furnish your order number and email id to authenticate your purchase. After 90 days, you may wish avail of our unique need based support coupons system. We are sure that there are not going be many issues once you learn to use the program well ( we know our products well ), you can buy a "Single incident tech support coupon" for USD 40 for receiving tech support on CAPSmill and CAPSturn whenever you need. Support will be provided to you over email, fax or phone. However, this does not cover making new postprocessors.

Buy a Single incident tech support coupon for DNC - $20
Single incident tech support coupon for DNC for USD 20 for receiving tech support on NCnet DNC whenever you need. Support will be provided to you over email, fax or phone.